Privacy Policy

1. Information We Collect

VAANI collected information necessary to process institutional demo requests, student enquiries, and voice admissions calls:

• Contact details (Name, Work Email, Phone Number, Institution Name).
• Voice call metadata & transcripts when interacting with VAANI admissions front office agents.
• Technical & device usage data (IP address, browser type, session metadata).

2. How Information is Used

We process data strictly for:

• Fulfilling admissions enquiries and booking campus visits.
• Delivering verified responses from institutional knowledge bases.
• Enabling institution administrators and counsellors to follow up with prospective students.
• Ensuring multi-tenant security and preventing authorized access.

3. Data Protection & Multi-Tenant Isolation

VAANI enforces strict tenant isolation and role-based access control (RBAC). Institutional admissions data is isolated per institution and is never shared, sold, or cross-referenced across different educational institutions.

4. Cookies & Tracking

We use essential security cookies (`session_token`) for authenticated workspace sessions and lightweight performance analytics to measure website interaction without tracking sensitive individual student credentials.

5. Contact Us

For privacy requests or security enquiries regarding VAANI, contact our team at contact@myrefrence.com.